Returns

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect.

To be eligible for a return, the item must be returned in the same condition as received. It should be unused, with any original tags and packaging included. You will also need your receipt or proof of purchase.

To start a return, contact us at email@agfishing.com before sending your item back.

Returns should be sent to:

AG Fishing AB
Alviksvägen 7, lgh 1204
167 53 Bromma
Sweden
Phone: +46 70 315 15 98

Once your return request has been accepted, we will provide instructions on how and where to send your package. Return shipping is paid by the customer.

Items sent back to us without first requesting a return may not be accepted.

For any questions regarding returns, contact us at email@agfishing.com.

Damages and Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item.

We will review the issue and make it right. If the return is due to an error on our part or a defective product, we will cover the applicable return shipping costs.

Exceptions / Non-Returnable Items

Certain types of products may not be eligible for return, including custom or personalized products and products that cannot be returned for health, hygiene, or safety reasons.

Please contact us if you have questions about whether a specific item can be returned.

Gift cards are non-returnable.

Exchanges

The fastest way to exchange an item is to return the item you have and, once the return has been accepted, place a separate order for the new item.

European Union Right of Withdrawal

If your order is delivered within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

During this period, you may inspect the product in the same way you reasonably would in a physical store. You may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and function of the product.

Unless otherwise stated, the customer is responsible for the direct cost of returning the goods.

This statutory right of withdrawal does not affect any other rights you may have under applicable consumer protection laws.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

For returns covered by the EU right of withdrawal, we will also refund the cost of our standard delivery option where required by law. Any additional cost resulting from choosing a more expensive delivery method is not refundable.

Refunds are generally processed as soon as possible after the return has been received and inspected. Please note that your bank or payment provider may require additional time before the refund appears in your account.

If you have any questions about a refund, contact us at email@agfishing.com.